Years of experience: 25

GermanyTranslatorCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jenny's Career Path
Vendor ManagerJan. 2020 -
Dec. 2023
Spark NetworksVendor Manager
Berlin, Germany· Market responsible: Nordics, English, French, DACH, and Eastern European regions · Supervising team leads and customer success managers · Ensuring quality control of five outsourced customer success teams · Recruiting new agents and conducting skill assessments for vendor hires · Providing mentorship and fostering the professional growth of team members to maintain high-quality standards · ...
Data Entry OperatorJun. 2017 -
Present
INDEX INTERNET UND MEDIAFORSCHUNG GMBHData Entry Operator
Berlin, Germany
Customer Service Manager and Customer Care Success AgentMar. 2012 -
Dec. 2019
Spark NetworksCustomer Service Manager and Customer Care Success Agent
Berlin, Germany· Customer success services for the Swedish and English markets · Localization for the Swedish market · Fraud prevention for Swedish and English markets · Recruitment of new agents · Conducting training sessions for newly hired agents · Managing documentation and knowledge sharing via Confluence · Processing payments through Adyen, PayPal, bank accounts, and various collection agencies