Years of experience: 24
Data EntryCustomer ServiceCall CenterIT
Trust Score
Highly reliable; strong professional involvement.
Jeannette's Career Path
Jul. 2020 -Present
eBayPartner Support Specialist
Overview of Responsibilities: As the primary liaison between ebay M2M Department and its 3rd Party Vendors in the Philippines & Bogota, I am responsible for my group’s KPIs, member experiences, and contractual agreements. I develop, implant, and oversee projects designed to improve our internal processes to enable our teammates to be more efficient and engaging as they service our customers. ...
Mar. 2012 -Mar. 2020
eBay IncSupervisor (Work from Home), Customer Support Level 2
Austin, Texas AreaOverview of Responsibilities: Lead teammates within Buy/Sell Concierge to exceed standards. Collaborate closely with my Coach to help create S.M.A.R.T. development plans for teammates to exceed weekly, monthly, quarterly and annual goals. Partner with the launch of Austin, including hiring and mentoring external teammates and Team Leaders. Created, managed and led the Austin employee engageme...
Mar. 2011 -Mar. 2012
eBay IncFraud Agent Level 3
Greater Salt Lake City AreaOverview of Responsibilities: Investigate member reports of Account Takeover (ATO) and Fraud. Investigate filter reports of flagged accounts to determine whether or not additional action is needed. Effectively identify problems and issues by performing relevant research using the appropriate tools. Analyze account history and trends to make sure appropriate limitation/suspension decision is m...