Years of experience: 14

C-level ExecutiveCOOService Quality ManagerAssistantProject CoordinatorStartup Founder

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Ian's Career Path
Operations DirectorJun. 2024 -
Dec. 2025
Autism Parenting MagazineOperations Director
United Kingdom, CambridgeSenior operations leader reporting directly to the CEO, owning operational delivery, revenue operations, and cross-functional alignment across publishing, events, and commercial partnerships. • Led the planning, build, and execution of APM’s largest-ever virtual summit, increasing attendance to 70,000+ global participants, the highest in the organisation’s history. • Held executive accounta...
Head of Ecommerce & OperationsApr. 2022 -
Jan. 2024
ReptiliHead of Ecommerce & Operations
United Kingdom, CambridgeLed the launch and scale of a multi-channel retail and e-commerce business in the specialist reptile market. • Launched and scaled the business from zero to £75k+ monthly revenue, building sustainable operational foundations. • Built and led cross-functional teams across brand, digital marketing, web development, and customer service. • Grew the customer base from zero to 3,000+ active cus...
Chief Operating OfficerSep. 2010 -
Apr. 2022
WHYGO EUROPE LIMITEDChief Operating Officer
United Kingdom, CambridgeExecutive owner of global operations for a digital booking and virtual events platform operating across Europe, the US, and APAC. • Scaled customer service operations from a single local function to a global, multi-region operation (EU, US, APAC). • Grew global services revenue from £500k to £2.5m, expanding client contracts and introducing new revenue streams. • Led end-to-end customer jo...

Ian's Posts

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    About myself

    As a senior operations leader, I excel in scaling digital and e-commerce businesses. I've managed projects enhancing both performance and culture, and delivered virtual summits for over 70,000 attendees. My expertise includes launching e-commerce ventures, achieving significant revenue growth, and leading global operations.

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    Job Description

    Seeking a role with impactful influence in scaling businesses through robust operations and systems. I thrive in environments valuing trust and communication, focusing on fit and purpose over titles or sectors, ensuring long-term growth and empowered teams.

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    How to contact

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