Years of experience: 6

Call CenterCustomer Support RepresentativeSupport SpecialistITBusiness OwnerSolution Integrator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Uzair's Career Path
Technical Support EngineerAug. 2023 -
Present
TrackDriveTechnical Support Engineer
-Developed custom call routing solutions on the TrackDrive platform including integrating webhook/API setups (RTB ping/posts) to automate client workflows and ensuring maximum uptime for critical systems. -Collaborated with cross-functional teams and client developers to troubleshoot API integrations, resolving data synchronization issues and improving response times. -Led client onboarding f...
Technical Support Engineer- Fleet Experience PODMar. 2022 -
Aug. 2023
MotiveTechnical Support Engineer- Fleet Experience POD
-Diligently resolving escalated product-related challenges by conducting comprehensive analyses, with a focus on vehicle networks and odometer readings, leveraging advanced internal tools for data assessment. -Expertly troubleshooting and resolving user-reported issues, ensuring seamless product functionality. -Engaging in proactive management within the Fleet Experience pod toconduct meticul...
Technical Support Specialist - Compliance PODApr. 2021 -
Mar. 2022
MotiveTechnical Support Specialist - Compliance POD
Islāmābād, PakistanDemonstrating technical expertise in handling customer queries via phone, email, and chat, specifically related to FMCSA regulations, hours of service, and the ELD mandate. Collaborating with the legal department and regulatory affairs team to effectively address and resolve customer concerns pertaining to compliance matters

Uzair's Posts

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    How I can help you

    Efficiently handle user queries and provide technical support. Develop comprehensive knowledge bases, deliver impactful training sessions, and ensure customer success through effective onboarding processes.

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    People I am looking for

    Seeking clients driven by motivation and a desire to enhance operational efficiency. Ideal partners are focused on improving user satisfaction and streamlining support services.

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    Experience & Cases

    Successfully resolved issues and provided assistance with ELD usage. Previous clients include companies seeking support or customer-facing department consultants.

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    How to contact

No responses yet
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    How I can help you

    Tech Support Engineer | API/Webhook Wizard | I automate workflows, fix integrations (Python/RTB), onboard clients & solve complex issues.

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    People I am looking for

    Previoius Clients: - Motive - TrackDrive Seeking clients in technology and logistics sectors to implement scalable solutions and improve operational efficiency.

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    Experience & Cases

    Previous Achievements: - Developed logistics solutions at Motive - Implemented custom APIs at TrackDrive Previous Clients: - Small businesses - Large public company

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    How to contact

No responses yet
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