Foxborough (Foxboro), Massachusetts, United StatesServed as senior technical lead for a wide range of enterprise IT operations supporting Windows Server, Active Directory, Microsoft 365, and Azure platforms. Mentored junior staff members, defined escalation workflows, and acted as a point of resolution for high-impact technical issues. Led internal initiatives to modernize systems management using tools such as Intune, PowerShell automation,...
Greater Boston Area · Hybrid / On-site & Remote Support Founded and operate BAX IT Services as an independent consultancy supporting small to mid-sized businesses with tailored IT solutions. Delivered both project-based and long-term IT support services across a variety of environments, with a strong emphasis on reliability, security, and end-user experience. Provided remote and on-site infra...
Boston, MassachusettsAs an independent contractor engaged through Liv Technologies, I provided infrastructure consulting and hands-on systems support for Communitec’s nationwide retail and call center operations. Participated in the planning, deployment, and support of IT infrastructure across a distributed environment including a central data center, call center, and retail locations throughout the U.S. Delivere...