Years of experience: 11
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Ruchira's Career Path
Jul. 2023 -Nov. 2024
ROSALINDCustomer Success Manager
Spearheaded customer satisfaction and growth initiatives within the genomics SaaS sector, focusing on NGS workflows in life sciences research.
Managed a portfolio of high-value accounts, successfully leading the entire customer lifecycle from onboarding through renewal.
Cultivated and maintained strong relationships with key stakeholders and executive leadership, serving as a strategic ...
Jun. 2020 -Jun. 2023
Sumitomo Pharma America, Inc.Discovery and Innovation Scientist
Led a competitive intelligence project and conducted a comprehensive market analysis, skills directly applicable to identifying upsell opportunities and mitigating churn risks.
Successfully managed the ideation, design, development, and deployment of internal web applications priced at $10M, enabling advanced data aggregation, analysis, and visualization capabilities, improving data proce...
Sep. 2019 -May. 2020
Sumitomo Pharma America, Inc.Clinical Biomarker Development Bioinformaticist
Performed comprehensive data management and analysis of clinical trial data, including visualization, manipulation, and interpretation, to support the advancement of biomarker programs.
Acted as a technical liaison, working with discovery biology, translational research, clinical development, quality assurance, regulatory affairs, executive management, and CROs to deliver actionable insig...