Years of experience: 14
United StatesIT🐦 DesignEntertainmentEducationTech Support
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Tiffanie's Career Path
Mar. 2021 -Present
Technical College System of GeorgiaManaged Services Banner Support Specialist
United StatesWorking on the Managed Services team, I directly support three colleges within the TCSG and provide assistance where ever else I am needed. • Review nightly backups for databases, ensuring they were exported to off-site backup location
• Provide friendly, prompt, and articulate customer service for IT tickets with college end-users in FreshDesk
• Develop and document daily/weekly goals in Cli...
Aug. 2018 -May. 2021
Southern Regional Technical CollegeAdjunct Instructor - COLL 1500
Moultrie, Georgia, United StatesI prefer student-centered andragogy in the courses I teach, especially in online environments. As a long-time online student, I draw upon my experiences in online courses, as well as the many conversations with my program peers. Where did we find our courses lacking? What do we wish our instructors had implemented in courses? What constituted a 'good' instructor? Throughout the semester, I co...
Apr. 2017 -Mar. 2021
Southern Regional Technical CollegeSystems Administrator - Banner Project Lead
Moultrie, GeorgiaAlong with providing general IT Support for the VPC and IDC campuses, my primary role is to manage the 19 servers (RHEL and Windows) that make up our Banner environment. Banner is an Ellucian product that runs on Oracle databases. On a daily basis, I may:
• Work with RedHat Linux servers to provide administrative services in Oracle databases
• Use VMware vSphere to create/manage Snapshots, sc...