Years of experience: 14

Project CoordinatorExecutive AssistantAssistantCase ManagerCustomer Success ManagerComplaint Resolution Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Yoan's Career Path
Customer Care & Country CoordinatorJun. 2023 -
Present
L'OréalCustomer Care & Country Coordinator
Vichy, Auvergne-Rhône-Alpes, FranceManaging the relationship with several L'Oréal Group subsidiaries Ensure the execution of each stage of the order cycle, including : - Receiving orders and preparing them, taking into account customer priorities - setting up weekly and monthly schedules in collaboration with other departments - invoicing and issuing transport and customs documents
Digital Marketing SpecialistJun. 2022 -
Mar. 2023
AC CarsDigital Marketing Specialist
Lugano, Ticino, SwitzerlandDevelopment and implementation of the online marketing strategy - Increase qualified traffic on the website by creating new sales tunnels. - Management of social network accounts and development of the Facebook page - Management of Facebook Ads and Google Ads marketing campaigns
Sales & Customer Relation SpecialistMar. 2021 -
Mar. 2022
QRP InternationalSales & Customer Relation Specialist
Como, Lombardy, Italy• Increasing customer engagement through marketplace content management Sales • Managing a customer portfolio; B2B and B2C clients daily through 160+ courses In less than one year I made a turnover of 250 000 euros • Managing customer retention through +100 customer reviews using listening and coaching techniques

Yoan's Posts

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    How I can help you

    Coordinate day-to-day supply chain and country operations, act as a liaison between local markets and stakeholders, monitor priorities, support issue resolution, manage country requests, and ensure smooth communication during regular or peak activity periods.

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    People I am looking for

    - Supply Chain or Operations managers - Cross-functional teams in international environments, FMCG or industrial companies needing operational support - Business teams seeking structured coordination with a customer- or country-oriented approach.

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    Experience & Cases

    • FMCG/industrial firms needing supply chain support. • International bodies for market coordination. • Teams facing workload peaks or disruptions. • Companies seeking improved communication. • Open to junior or hybrid operational roles.

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    How to contact

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