Years of experience: 11
ITSales & BizDevConsultingSystem AnalystProject ManagerData Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Kaitlin's Career Path
Mar. 2025 -Present
Charleston Tree Experts - SavATreeArborist Assistant
Johns Island, South Carolina, United States⬧Provide comprehensive administrative and operational support, including managing outbound sales calls and maintaining multiple sales calendars to ensure efficient scheduling.
⬧Deliver exceptional customer service by handling inbound calls, processing payments, and building strong client relationships to promote repeat business.
⬧Accurately maintain customer databases, completed essential pap...
Jan. 2020 -Aug. 2024
Kindle Direct PublishingProgram Manager II
Charleston, South Carolina, United States• Creating, implementing, and managing brand protection program due to increasing volume of content/copyright infringement. The program’s success led to the removal of over 100,000 infringing titles during the first 6 months.
• Developing automated tools to reduce infringement, which so far, has led to the removal of over 500,000 infringing titles.
• Creating/implementing brand enforcement sp...
Sep. 2017 -Jan. 2020
AmazonExecutive Customer Relations (ECR) Team Manager
North Charleston, South Carolina, United States• Effectively managed a group of 10 – 12 global ECR Specialists (Cape Town, San Jose, India, and Charleston), who resolved escalations, investigated/identified root causes, and developed/implemented long-term solutions to customer pain points. • Worked with teams on career development, goals, creating performance improvement plans, and holding regular one on one meetings with each employee as...