Years of experience: 24
HRCustomer ServiceConsultingCustomer Success ManagerCustomer Retention SpecialistTraining&Development Specialist
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Chanda's Career Path
Aug. 2021 -Present
CFIDirector of Administration
Contract Freighters, Inc., a subsidiary of Heartland Express, is a North American truckload freight carrier with 3.5K employees. Strategic Leadership and Project Management: • Guide team of 4 project managers, coordinating individual plans to achieve consensus, build strategy, and execute complex migrations, ensuring regulatory compliance and minimizing financial audit concerns. • Direct 14 d...
Apr. 2017 -Aug. 2021
AAA Cooper TransportationSenior Manager
Greater Chicago AreaAAA Cooper Transportation is a $7.8M multi-regional transportation solutions provider with 4.5K employees. Client Relations and Process Improvement: • Managed integration of new Chicagoland location as part of $8M contract, merging 4 locations with 10-30 trucks, while simultaneously launching new CRM/TMS for operations and sales teams. • Developed robust KPI and data dashboard reports for cli...
Jun. 2013 -Mar. 2017
XPO Logistics (Formerly Con-way Inc.)Project Manager
Greater Chicago AreaCon-way is a $15B global logistics organization acquired by XPO in 2015. Process Improvement and Team Development: • Developed and managed team of 25+ brokers, implementing Sales to Start Up customer onboarding program that led to increased client engagement and satisfaction. • Optimized sales processes and strategies, such as launching Microsoft Dynamics CRM, and led internal team to identif...