Years of experience: 14
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Exceptionally trusted; proven professional excellence.
Paige's Career Path
Jan. 2024 -Present
Home InsteadProgram Manager
- Drive business performance across the franchise network by leading process improvement initiatives that result in consistent year-over-year growth
- Develop and implement data-driven programs tailored to individual franchise needs, improving business impact and effectiveness - Collaborate with SMEs and cross-functional leaders to develop and enhance process frameworks that increase consiste...
Mar. 2023 -Jan. 2024
Home InsteadProcess & Optimization Lead
- Conducted root cause analysis and current state process mapping, identifying and resolving inefficiencies that led to a 15% boost in operational effectiveness
- Established KPI tracking systems and data collection plans to monitor process health and sustainability
- Owned operational process improvement and trained stakeholders on best practices and tools
Jun. 2022 -Mar. 2023
Home InsteadImplementation & Optimization Advisor
- Led the end-to-end implementation of technology platforms (LMS, Salesforce) with an emphasis on process alignment, user adoption, and measuring business impact - Delivered 97% satisfaction through empathetic, franchise owner-centric support and procedural documentation
- Guided franchise partners through transformational change using ADKAR principles, improving engagement and quality execut...