Years of experience: 9

TranslatorInterpretation SpecialistLanguage Specialist🐦 DesignBilingual Communications SpecialistIllustrator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Andrei's Career Path
Billing SpecialistSep. 2019 -
Aug. 2023
Wipro LimitedBilling Specialist
Bucureşti, Bucureşti, RomâniaPart of the EMEA Invoicing team in Order Management. Key link in communication with the customers, coordinating E2E activities from the owned portfolio of 150 contracts. Performing on a daily basis front office activities such as invoicing, fleet maintenance, maintaining an enhanced TCE through proactive communication and handling a high level of data quality. Representing the interface betwe...
Customer Support SpecialistAug. 2017 -
May. 2019
MajorelCustomer Support Specialist
RomaniaHandling native language customer contacts, including responding to incoming phone calls and written correspondence. Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner. Meeting standards in volume, quality, performance & attendance. Understanding and resolving the customer request, or creating ...
Customer Support RepresentativeApr. 2014 -
Nov. 2017
HP.incCustomer Support Representative
Bucharest, RomaniaServing as a single point of contact for Direct customers. Answering customers’ requests regarding open orders and claims. Checking that the orders contain the mandatory information and is adequately filled and accurate. Using internal tools like SAP, End2END, etc, to keep customers informed and take action if necessary. Collaborating with other HP entities to ensure claims are resolved appro...

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