Years of experience: 31

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Riham's Career Path
IT teamleaderMay. 2009 -
Present
PetrojetIT teamleader
IT Technical Support Team LeaderApr. 2003 -
May. 2009
PETROJET Cairo Head OfficeIT Technical Support Team Leader
Develop routine checks and checklists to the team for the provision of customer-oriented services to the organization clients/users Develop SOP - Standard Operating Procedures - for the new and updated installation application packages for the users Develop troubleshooting mechanism in addressing hardware/software reported problems, and propose standard solution methodologies Develop Training...
IT Operation SpecialistJan. 1995 -
Jan. 2003
PETROJET Cairo Head OfficeIT Operation Specialist
Operate and monitor mainframe and mid-range computer and peripheral equipment Provide first level technical support to users concerning hardware, software, and networking related aspects Routine and Non-Routine reporting on the technical performance of the mainframe systems and recommend appropriate corrective actions Schedule, monitor and log server backups Assess need for any system reconfi...

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