Years of experience: 17

Case ManagerInvestor & VCPartnerships ManagerSales & BizDevAccount ManagerHR

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Shanna's Career Path
Operations ManagerMar. 2023 -
Present
Medici BankOperations Manager
Puerto Rico, CarolinaOversee cross-border banking operations, including account servicing, payments, wires, ACH, and exception handling, while ensuring compliance with BSA/AML and KYC requirements. Partner closely with compliance, finance, and technology teams to optimize operational workflows, support regulatory audits, and enhance service quality, reporting, and risk controls in a highly regulated environment.
Asset ManagerApr. 2018 -
Mar. 2023
AmeriNatAsset Manager
Puerto Rico, San JuanLed portfolio management and underwriting operations for commercial and residential loan portfolios, overseeing asset performance, credit risk, and compliance. Played a key role in establishing AmeriNat’s San Juan office, strengthening investor and borrower relationships, managing audits, and improving portfolio oversight, restructuring, and reporting across performing and non-performing asse...
Servicing SupervisorFeb. 2015 -
Apr. 2015
Banco Popular de Puerto RicoServicing Supervisor
Transitory Temporary Contact

Shanna's Posts

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    How I can help you

    I empower financial entities to enhance operations, manage risks, and ensure compliance. My expertise covers banking processes, cross-border payments, and risk assessment, ensuring operational efficiency and regulatory alignment.

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    People I am looking for

    I address regulatory, operational, and risk challenges by optimizing workflows, enhancing reporting, and strengthening controls. My real-world experience ensures practical solutions that align with regulatory standards and improve operational effectiveness.

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    Experience & Cases

    I partner with banks, fintechs, and financial firms needing compliance and operational leadership. Ideal clients include lenders, international entities, and organizations facing regulatory exams or operational transformation.

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    How to contact

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    About

    With over 15 years in diverse settings, I guide clients through emotional clarity and transformation using advanced intuitive tools. My coaching is personalized and confidential, fostering self-trust and aligned action.

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    Cases & Experiences

    As a mentor and coach, I've supported clients through transitions and decision-making, leading to increased clarity and confidence. My approach integrates intuitive insights and structured coaching, ensuring practical outcomes and long-term growth.

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    Work Order

    We assist in gaining decision-making clarity, identifying emotional blocks, managing stress, and aligning values with choices. Our intuitive insights and coaching foster self-trust, confidence, and transformational growth.

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    How to contact

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