Years of experience: 11

Typing SpecialistTranslatorHRLanguage SpecialistData EntryHR Generalist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Laura's Career Path
CUSTOMER SERVICE SPECIALISTOct. 2020 -
Apr. 2025
AlightCUSTOMER SERVICE SPECIALIST
Granada• Contributing and being part of the team responsible for the support and execution of payroll activities and data management/customer services activities ensuring that output is accurate and on time. • Supporting Payroll as per the agreed processing calendar and to the agreed KPIs. • Using Payroll expertise to advise upon client queries/issues and ensure a good understanding of country-speci...
TRAVEL AGENT AND TOUR CONSULTANTMar. 2019 -
Sep. 2020
Grupo Terra - Terra EspañaTRAVEL AGENT AND TOUR CONSULTANT
Granada• Delivered tailored travel consulting services to over 300 clients and B2B partners via platforms such as Evaneos France, TripMe, Bookmundi, Insight Guides, and KimKim. • Managed the full sales cycle: lead qualification, custom proposal, negotiation, booking, and follow-up. • Maintained a conversion rate of 45–50% across inbound and outbound leads. • Coordinated complex itineraries and logis...
FOOD&WINE TOUR GUIDEDec. 2018 -
Mar. 2020
Spain Food SherpasFOOD&WINE TOUR GUIDE
Granada• Led guided food tours highlighting Granada’s cultural landmarks and culinary heritage for international visitors. • Delivered engaging presentations and tastings, enhancing customer experience and brand reputation. • Promoted local products and experiences, supporting partner businesses and increasing client interest in regional offerings.

Laura's Posts

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    About myself

    With over a decade in the tourism sector, I excel in both inbound and outbound sales. Fluent in multiple languages, I have a proven track record in B2B and B2C services, offering a blend of tech-savviness and customer-centric service. Notable achievements include a 95%+ client satisfaction rate and a 20% growth in bookings.

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    Job Description

    Seeking a B2B sales position where I can leverage my multilingual abilities and extensive experience. Passionate about crafting exceptional client experiences, I aim to drive business growth and forge strong partnerships, utilizing my expertise in customer service and sales.

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    How to contact

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    Su di me

    With 5 years in HR customer service and 10 years in tourism, I bring a wealth of experience. Fluent in 4 languages, I successfully led an EMEA-wide implementation for a major client across 19 countries.

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    Descrizione del lavoro

    Seeking remote roles where I can leverage my expertise in sales, tourism, and HR. I offer proficiency in 4 languages and a driven work ethic. Position is secondary to the quality of work and competitive compensation.

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    How to contact

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