Years of experience: 4

Call CenterSupport SpecialistITTechnical Support AgentCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ahmad's Career Path
Senior Technical ConsultantOct. 2023 -
Present
FenixysSenior Technical Consultant
Riyadh, Saudi ArabiaMurex Infrastructure Management Lead Responsibilities (Client-Side): ▪ Provide Level 1 to Level 3 support, ensuring timely resolution of issues and smooth client experiences. ▪ Train and lead the Murex Technical Support Team, ensuring members can manage technical challenges and maintain system stability. ▪ Manage client internal operations for Murex, including Disaster Recovery (DR) tests, en...
Murex Functional-Technical ConsultantFeb. 2023 -
Oct. 2023
IndigoMurex Functional-Technical Consultant
LebanonMurex Consultant Responsibilities and Tasks: ▪ Analyze and understand the requirements of clients implementing the Murex MX.3 software ▪ Assist clients with the usage and understanding of the Murex MX.3 software across all MX.3 Modules, with emphasis on Integration and Environment Management ▪ Interact with clients both for business and technical specifications and validates final output with...
Technical ConsultantSep. 2021 -
Feb. 2023
MurexTechnical Consultant
Beirut, Lebanon- Deploy and manage Software needed for client’s projects - Managed and lead the technical aspect of upgrade and implementation projects for Client's deployed products - Work with various Operating Systems (Linux, Windows, SunOS) - Work with various Database Management Systems (Oracle, Sybase) - Led and handled the training of Clients' IT Contacts and newcomers to the team - Follow up the iss...

Ahmad's Posts

  • 0

    How I can help you

    I help businesses ensure stable, secure systems by managing change/release cycles, leading IT operations, maintaining infrastructure, monitoring performance, resolving issues, and supporting end-users—reducing downtime, improving efficiency, and aligning technology with business

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    People I am looking for

    Target clients: Banks, financial institutions, investment firms, and SaaS providers needing platform experts; plus enterprises in tech, and startups and any other companies or institues requiring IT operations, change management, and infrastructure leadership.

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    Experience & Cases

    I’m a Senior Technical Consultant & Infrastructure Lead, expert in change/release management, operations, and IT support. I deliver stable, secure systems for banks, enterprises & public sector, leading teams, reducing downtime, and ensuring smooth, business-aligned changes.

  • 0

    How to contact

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