Years of experience: 25
Sport FanBusiness OwnerC-level ExecutiveSales & BizDevCustomer Success ManagerChat Support
Trust Score
Highly reliable; strong professional involvement.
Ray's Career Path
Jul. 2024 -Jul. 2025
ID PlansRegional Manager
Tampa, Florida, United StatesLed a team of over 20 field surveyors within the region. Oversaw daily scheduling and project management to consistently achieve deadlines for 75 to 100 projects weekly. Achieved an average project turnaround time of 1.3 days from 2.6 days in the region. Reduced Defect Rate in the Region from 2.3 to .6 defects per project Effectively addressed and resolved operational challenges and barriers....
Sep. 2022 -Jul. 2024
ID PlansQuality Assurance Production Manager
Tampa, Florida, United StatesManaged and lead a team of 20 to 25 employees responsible for the quality of 300+ projects weekly. Achieved Daily forecasted goals for Revenue and Projects from 70% to 98.7%. Reduced delivery times from 5.6 days to 2.1 days. Increased the Accuracy rate from 65% to 99% across the department by developing KPI's and Reporting using Lean methodologies. Applied Lean Six Sigma methodologies to redu...
Aug. 2016 -Jun. 2022
The Fulfillment Lab, Inc.Chief Operations Officer
Tampa, Florida, United StatesOversaw $50M+ in annual business for a start-up fulfillment center, managing operational objectives across Client Services, IT, and Operations. Supervised 150+ employees handling 10k–20k daily same-day shipments in Tampa, Salt Lake City, and 14 international sites. Consistently delivered 99.999% shipping accuracy and achieved a 98% client satisfaction rate. Led contract negotiations for third...