Years of experience: 22
Customer Support RepresentativeAppointment SetterCall Center SupervisorData Entry SpecialistData Entry AssociateDocument Processor
Trust Score
Exceptionally trusted; proven professional excellence.
Melinda's Career Path
May. 2022 -Present
Centene CorporationSupervisor, Contact Center Operations
Portage, Michigan, United StatesEnsure the team meets its goals and objectives through effective hiring, performance management, coaching and career development Act as the Complaints Coordinator; ensuring all complaints are resolved and responded to appropriate parties Develop, implement and maintain materials and programs ensuring production and quality standards are met Hire, motivate, coach, counsel, and supervise the da...
Nov. 2021 -May. 2022
Robert HalfCustomer Care Supervisor
Kalamazoo, Michigan, United StatesSupervise assigned customer service function at the health plan to meet overall business goals and objectives Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development Act as the Complaints Coordinator; ensuring all complaints are resolved and responded to appropriate parties Develop, implement and maintain materials and p...
Apr. 2020 -Nov. 2021
Robert HalfRemote Contractor/ Team Supervisor/ HR Assistant/ CSM
Kalamazoo, Michigan, United StatesWorking as remote technical support for the Unemployment Insurance Agency. As Pod Lead II I managed a team of 40 contracted agents with questions on unemployment claims. In charge of leading a training chat to assist with continued learning and understanding of the training the new contractors received. Investigating claims for issues that prevent payment to claimants. Answering claimants que...