Years of experience: 3

Call CenterCustomer Support RepresentativeSupport SpecialistTechnical Support AgentCustomer ServiceHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Beatrice's Career Path
Head of ModerationOct. 2022 -
Present
Furality, Inc.Head of Moderation
Florida, United StatesHead of Moderation for the Guest Services department Furality is an online Virtual Reality experience that runs as a furry convention It raises money for the chosen charity at each event and is an event for the furry community of the VRChat platform, by the community Its my role to manage and support the team leads of the VR Moderation and Chat Moderation teams. I liaise with the director of ...
Customer Service SpecialistJul. 2022 -
Present
Auto Trader UKCustomer Service Specialist
Manchester, England, United KingdomInitially working as an apprentice with Auto Trader UK, I am now a full-time employed member of the Digital Retail Operations team, where I am a Customer Ops + UX Analyst. It's hard to discuss what areas I am an SME of as the role is very fluid and I tend to move where I am needed - I'm very purpose-driven and like to focus on the big picture. I find my strengths in investigating root causes ...

Beatrice's Posts

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    How I can help you

    As a seasoned customer service specialist, I expertly handle feedback, complaints, and specialized operations across diverse products. I excel in QA, manage knowledge bases, and effectively train and utilize project management tools, ensuring seamless task completion.

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    People I am looking for

    Open to collaborating with varied clientele: - Individuals and businesses - Adaptable to all sizes - Proven experience across diverse sectors

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    Experience & Cases

    Notable achievements and clients: - Perfect QA record - LGBTQ+ advocacy recognition - Raised significant charity funds - Apprenticeship graduate, full marks - Clients: Autotrader UK, The AA, Argos, Furality

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    How to contact

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