Years of experience: 18

Call CenterCustomer Success ManagerC-level ExecutiveCustomer ServiceConsultingEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mohd Hakimi Jauhari's Career Path
Country Manager - CanadaFeb. 2024 -
Present
The eCEOsCountry Manager - Canada
Canada
Manager, PMO Governance (CEO Office)May. 2023 -
Jul. 2023
HAYAT Technologies Sdn BhdManager, PMO Governance (CEO Office)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia- Introduced a standardised project folder structure that helps Project Managers to better manage their project documents. - Introduced project document templates for Project Managers to use including Weekly Project Status Report, RAID Log and Project Change Request form. - Introduced and facilitated key Project Management and Scrum activities including weekly cadence calls, Sprint Planning a...
Manager, ITSM SolutionJan. 2021 -
Apr. 2023
GrabManager, ITSM Solution
Petaling Jaya, Selangor, Malaysia- Product Owner/Scrum Master/Project Manager for IT Service Management (ITSM) portal used by 3 different Business Units. - Saved, on monthly average, 150 hours of productivity man-hours by delivering new features and enhancements based on business impact and urgency, via monthly sprints using Agile Project Methodology. - Managed a team of 17 consisting of Developers, Testers, Business Analyst...

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