Years of experience: 6

Client Relations SpecialistHelp Desk SupportOutbound Sales SpecialistITEntertainmentVoice Over

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Citra's Career Path
QA System TesterJun. 2025 -
Present
ATI Business GroupQA System Tester
Jakarta, IndonesiaTransitioned into QA System Testing with a focus on validating booking and fare workflows across SABRE, Amadeus, and Galileo platforms. Created and executed test cases for common travel agent tasks: round-trip bookings, PNR modifications, refunds, and ticketing. Simulated User Acceptance Testing (UAT) scenarios to ensure business logic and usability matched real-world needs. Reported and trac...
Flight Data Analyst TraineeApr. 2025 -
Jun. 2025
ATI Business GroupFlight Data Analyst Trainee
Jakarta, IndonesiaCompleted intensive training in airline flight data analysis, with a focus on fare structures, routing logic, and global travel systems. Learned to interpret and validate data from GDS platform SABRE. Developed skills in PNR management, flight inventory, pricing logic, and airline tariff structures.
Subject Matter ExpertNov. 2024 -
Mar. 2025
Transcosmos Indonesia (Official)Subject Matter Expert
Semarang, Central Java, IndonesiaSupported customer service agents in resolving complex cases by providing guidance and real-time assistance. Reviewed and evaluated chat quality to ensure response accuracy and consistency, while delivering actionable feedback. Trained and mentored new or struggling agents to improve performance and adherence to SOPs. Coordinated with upper-level teams for escalations and issue resolution. Id...

Citra's Posts

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    How I can help you

    I ensure customer satisfaction by providing empathetic and real-time support. I greet customers warmly, understand their concerns, and offer effective solutions with a friendly approach, making them feel valued and supported.

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    People I am looking for

    Ideal clients include companies like TEMU and Tiktok Shop. I seek businesses that prioritize customer service excellence and are committed to enhancing customer experience.

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    Experience & Cases

    Achievements include managing projects at TEMU and supporting small businesses and e-commerce clients, contributing to their growth and customer satisfaction.

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    How to contact

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