Years of experience: 22

HREducationCustomer ServiceCase ManagerClient Relations SpecialistCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Emmalee's Career Path
Accessibility SpecialistOct. 2020 -
Jul. 2025
High Point UniversityAccessibility Specialist
High Point, North Carolina, United StatesSupported over 1,700 students through accommodations, documentation, and process guidance using AIM and other systems Led campus-wide implementation of a new disability management platform, including file migration and staff training Created templates and documentation standards to streamline operations and improve compliance with ADA and FERPA Facilitated cross-departmental training and coll...
Academic Testing CoordinatorSep. 2017 -
Oct. 2020
Tarleton State UniversityAcademic Testing Coordinator
Stephenville, Texas, United StatesProvided strategic oversight and direction to staff personnel pertaining to one of the two programs within Center for Access and Academic Testing for Fort Worth and Stephenville campuses Received commendation from Director for the provision of quality support in creating strategic plans, managing budget operations, and supervising over 10 staff members Drafted testing schedules for various lo...
Student Disability Services CoordinatorSep. 2013 -
Sep. 2017
Tarleton State UniversityStudent Disability Services Coordinator
Stephenville, Texas, United StatesSpearheaded and seamlessly managed a program in Center for Access and Academic Testing for Stephenville, Midlothian, Fort Worth, and Waco Campuses Fulfilled participants’ needs by translating governing board orders into practical front-line service policies, while preparing documents for audit and regulatory exams to share insights with management Led remote accessibility consultations for 10...

Emmalee's Posts

  • 2

    About myself

    With a focus on accessibility and client success, I have led significant projects like CRM transitions and training programs, enhancing service quality and student engagement. My dual expertise in operational management and inclusive design ensures efficient, compliant, and inclusive solutions.

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    Job Description

    I seek a challenging remote role in North Carolina to drive change through inclusive, compliant programs. I aim to optimize workflows, enhance client relations, and solve complex problems within a company that values diversity and has a collaborative culture.

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    How to contact

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  • 0

    How I can help you

    I offer specialized services in Accessibility & Compliance, Client Management, and Program Operations. My skills ensure compliance with standards like ADA and FERPA, foster strong client relationships, and optimize workflows to enhance operational efficiency.

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    People I am looking for

    I solve key business tasks such as streamlining workflows, boosting client retention, ensuring compliance with federal standards, and developing impactful training programs. My methodical approach includes discovery, strategic planning, implementation, and ongoing evaluation to ensure long-term success.

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    Experience & Cases

    - Universities: High Point University, Tarleton State University - Volunteers: American Legion Post #53, American Legion Auxiliary Unit #53 - Ideal Clients: Higher education institutions, EdTech companies, leaders in accessibility and client success.

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    - Assisted students with academic accommodations - Trained faculty on inclusive practices - Led CRM migrations for operational efficiency - Seeking remote roles in tech and higher education - Aiming to connect with hiring managers and industry leaders.

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    How to contact

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