Years of experience: 5
CopywritingCall CenterCustomer Support RepresentativeMarketingCustomer ServiceHelp Desk Support
Trust Score
Exceptionally trusted; proven professional excellence.
Gaia's Career Path
Jan. 2024 -Present
Security Dealer MarketingProject Coordinator
As a Project Coordinator at SD Marketing, I play a pivotal role in enhancing client relationships and driving success in the digital security landscape. My primary focus is to ensure our clients not only recognize but truly feel the value we bring to their businesses. Key responsibilities include: Client Onboarding: Facilitate smooth onboarding experiences for new clients, following our compr...
Aug. 2022 -Jun. 2023
DigidayCUSTOMER SUPPORT/INSIGHTS COORDINATOR | Solution Development, Problem Solving, Communications
New York, United StatesI oversaw and managed multiple service inboxes, handling daily subscriber inquiries, resolving issues, and facilitating communications across various brands. My responsibilities included developing both weekly and monthly customer interaction reports. ā”ļø HIGHLIGHTS:
šø Through close collaboration with sales, marketing, and award-services teams, I ensured accurate updates in the database, subs...
Apr. 2021 -Jul. 2022
RFICUSTOMER SUPPORT ADMINISTRATOR | Customer Service and Retention, Resource Management
San Jose, California, United StatesI took charge of managing service tickets within SaaS software and effectively coordinated with customers, technicians, and engineers. My dedication and substantial growth within the company resulted in a promotion within just six months. ā”ļø HIGHLIGHTS:
šø My role significantly improved the overall customer experience and contributed to increased business retention. I achieved this by proacti...