Years of experience: 20

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Hank's Career Path
Knowledge ManagerAug. 2023 -
Nov. 2024
Journal TechnologiesKnowledge Manager
Los Angeles, California, United States- Developed and executed a corporate KM strategy and governance policy, driving a 20% boost in knowledge resource user satisfaction. Proactively championed KM best practices organization-wide to enhance engagement and usability. - Evaluated JTI’s knowledge platforms (Confluence, SharePoint, JIRA, and Slack) and delivered actionable recommendations to consolidate systems, eliminate redundancy,...
Knowledge Management ConsultantJul. 2014 -
Jan. 2023
CSAA Insurance GroupKnowledge Management Consultant
Glendale, AZ- Spearheaded enterprise knowledge management initiatives, leading the design, development, and implementation of a reimagined company intranet, complete with governance policies and content management systems. - Partnered with business unit stakeholders to design and execute innovative, tailored content management strategies, driving efficiency and operational improvements. - Elevated custom...
Senior Manager - Knowledge ManagementFeb. 2006 -
Jul. 2014
BECUSenior Manager - Knowledge Management
Greater Seattle Area- Increased employee adoption and utilization of a unified KM resource by 20% by leading the design, development, and implementation of BECU's Knowledge Management systems, successfully migrating a legacy knowledgebase to the SharePoint platform. - Built strategic partnerships with external vendors to drive forward key KM initiatives. - Improved search functionality, content quality, and reso...

Hank's Posts

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    How I can help you

    I tackle tasks enhancing knowledge use in organizations. Key areas: - Capture tacit expertise into formats. - Design content structures for easy access. - Foster collaborative knowledge sharing. - Govern content lifecycle. - Guide cultural shifts. - Align KM tools with needs. - Develop KM performance metrics.

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    People I am looking for

    - Deep CAM systems expertise. - Financial and insurance sector experience. - Managed teams and solo projects. - Skilled in cross-team collaboration.

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    Experience & Cases

    - New to KM organizations. - Need guidance for initial steps.

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    How to contact

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