Years of experience: 8

Call CenterStartup FounderSupport SpecialistSales RepresentativeSales & BizDevCustomer Service

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Abhilasha's Career Path
Customer Success Account Manager | RenewalsSep. 2022 -
Jun. 2025
AdobeCustomer Success Account Manager | Renewals
• Orchestrated end-to-end success for a $2M+ ARR portfolio of 250+ North American SaaS clients, driving a 95%+ renewal rate through strategic planning and stakeholder alignment. • Surpassed quarterly upsell and cross-sell quotas by 120%+ by identifying customer expansion opportunities and leveraging consultative engagement. • Delivered over 30 monthly C-level onboarding and training sessions ...
Head of Customer SuccessJan. 2022 -
Aug. 2022
Masters' UnionHead of Customer Success
• Spearheaded customer success strategies for 5+ edtech programs, improving engagement by 30% and retention by 20% QoQ through tailored success journeys. • Accelerated onboarding by 15% by developing SOPs and automating implementation workflows, reducing manual touchpoints. • Championed feedback-driven product development, enabling the release of 3 high-impact LMS features and lifting satisfa...
Senior Product Consultant - EventsMar. 2020 -
May. 2021
CventSenior Product Consultant - Events
Gurugram, Haryana, IndiaKey accomplishments include: * Managed successful implementations for over 50 enterprise clients while achieving a remarkable onboarding success rate of 98%, ensuring seamless integration with client systems and processes. * Drove a significant increase in product adoption by 35% through targeted solution consultations and hands-on training workshops tailored to meet diverse client needs. * C...

Abhilasha's Posts

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    About myself

    With over 8 years in SaaS sales and enterprise account management, I excel in optimizing customer success. I've collaborated with Adobe, Cvent, and American Express, enhancing retention, compliance, and cross-functional initiatives. Key achievements include a 30% compliance boost, $2M ARR growth, and 95% client retention.

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    Job Description

    Seeking a dynamic role as a Customer Success Manager or Account Manager where I can leverage my expertise in client engagement and strategic growth to drive business outcomes and enhance customer satisfaction.

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    How to contact

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