Years of experience: 11

Call CenterCustomer Support RepresentativeCustomer ServiceCustomer Success ManagerClient Relations SpecialistChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Gus's Career Path
Customer Service & Planning AdministratorFeb. 2024 -
Present
Quality Vision InternationalCustomer Service & Planning Administrator
United States, Rochester• Process customer orders due for shipping via ERP system, ensuring accurate order entry and timely fulfillment. • Monitor past-due orders, unshipped items, and missing parts; collaborate with production and logistics to expedite resolutions. • Manage assigned planner code to execute parts and job orders, generate lead-time requests, and track status updates. • Prioritize machine-down e...
Office ManagerDec. 2022 -
Feb. 2024
ProtiFiOffice Manager
United States, Rochester• Maintain an organized office environment; manage incoming packages and mail. • Correspond with customers via email to provide order updates and resolve transit issues with carriers. • Complete vendor forms and onboarding documentation. • Regularly check spam folders to retrieve overlooked customer inquiries. • Forward quotes and invoices to appropriate team members for processing. ...
Customer Service RepresentativeSep. 2020 -
Dec. 2022
Chewy.comCustomer Service Representative
United States, Fort Lauderdale• Assist customers via phone, chat, and email on product selection, order inquiries, and troubleshooting. • Research and resolve customer issues; schedule follow-ups to ensure satisfaction. • Utilize active listening, patience, empathy, and kindness in all interactions.

Gus's Posts

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    How I can help you

    • Order Processing & Fulfillment: Handle ERP orders, coordinate logistics, resolve issues, and manage lead times. • Logistics & Shipping: Prepare international shipments, ensure compliance. • Planning & Documentation: Execute orders, create reports, update instructions. • Office Management: Organize office, manage inventory, handle correspondence. • Customer Communication: First contact for inquiries, ensure satisfaction. • Sales Support: Track inventory, assist staff. • Guest Services: Manage desk operations, resolve issues. • Multilingual Skills: Fluent in English, Portuguese, Italian.

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    People I am looking for

    • Internal and external clients in high-precision industries. • Aerospace, automotive, medical device manufacturers. • Academic labs, pharmaceutical companies, research institutions. • Everyday consumers, pet owners. • Cruise guests, retail clients.

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    Experience & Cases

    • Assisted with high-priority manufacturing and logistics. • Resolved technical support and research needs. • Managed urgent shipments, order processing. • Supported retail and research clients with empathy and efficiency. • Connected with professionals in operations and logistics.

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    How to contact

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