Years of experience: 18
Data EntryMarketingCustomer ServiceEntertainment
Trust Score
Exceptionally trusted; proven professional excellence.
Jose's Career Path
Jul. 2024 -Present
RevolutTeam Lead (Real Time Monitoring)
Portugal
Apr. 2023 -Jul. 2024
RevolutWorkforce Specialist (Real Time Monitoring)
Portugal. Oversee and manage the influx of customer support inquiries, ensuring efficient handling, particularly during periods of heightened demand. We monitor over 1 million chats each quarter.
. Vigilantly monitor and analyze the chat interactions conducted by our agents, swiftly identifying and proactively addressing any emerging issues in real-time.
. Proactively identify and respond to abnormal...
Sep. 2022 -Mar. 2023
TeleperformanceReal Time Analyst
Lisbon, Portugal. Generates and delivers real time reports to Operations Management Team;
. Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them;
. Provides performance analysis to ensure accurate, timely reporting to support business decisions;
. Proving support to Supervisors by identifying and suggesting more efficient ...