Years of experience: 27

Presentation DesignerCommunication Designer🐦 DesignCustomer ServiceClient Relations SpecialistChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jilly's Career Path
Data Literacy Program ManagerDec. 2024 -
Present
Fitch Group, Inc.Data Literacy Program Manager
London Area, United Kingdom
Senior Learning Delivery & Operations ManagerJan. 2023 -
Sep. 2024
Oliver WymanSenior Learning Delivery & Operations Manager
London, England, United KingdomIn my role, I lead central Learning & Development (L&D) projects, where I meticulously plan and execute large-scale initiatives. I create detailed plans outlining timelines, milestones, and resource allocations to ensure alignment with organizational goals and deliver high-quality learning solutions. 📊📅 I continuously monitor and adjust project progress by tracking performance against estab...
Talent Development Lead - Cloud & ITOJan. 2022 -
Dec. 2022
DXC TechnologyTalent Development Lead - Cloud & ITO
I revitalized talent development programs by spearheading enhancements within the Cloud & ITO sector. I redesigned existing programs and created new ones to elevate individual experiences and align with strategic organizational goals. By implementing innovative practices, I ensured continuous development and engagement. 🌟📈 I managed financial accountability by overseeing profit and loss (P&...

Jilly's Posts

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    How I can help you

    I offer tailored guidance and development for your reporting needs, backed by: - Vast experience in reporting and data analysis. - Expertise in creating dashboards for executives. - Skills in identifying and fixing data inconsistencies.

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    People I am looking for

    - Seeking businesses with reporting challenges. - Offering expertise in problem-solving and tailored solutions. - Committed to meeting client requirements through experience.

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    Experience & Cases

    - Created comprehensive Power BI dashboard suites. - Developed interactive dashboards with IT for live reporting. - Established reporting teams to enhance data quality and trust.

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    How to contact

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    How I can help you

    Offer immediate assistance to clients via live chat, addressing their issues efficiently with a friendly approach. - Personable interaction - Natural problem-solving skills - Customer-focused outcomes

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    People I am looking for

    Seeking partnerships with businesses that prioritize customer satisfaction and value reliable, attentive live chat agents. - Customer-focused - Reliable service - Attentive support

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    Experience & Cases

    Previously collaborated with diverse industries, enhancing customer satisfaction and streamlining support processes. - Varied industry experience - Enhanced satisfaction - Streamlined support

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    How to contact

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    How I can help you

    Offering straightforward strategies and insights to design impactful learning programs. Tailored for diverse groups, ensuring optimal engagement. Extensive experience in program development for new joiners and returners across sectors.

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    People I am looking for

    Seeking partnerships with businesses of any size aiming to enhance core skills. Focused on impactful development for employee career growth and organizational success.

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    Experience & Cases

    Achievements: - Voluntary data literacy program with 30% uptake - Returnship program for tech professionals - Graduate and apprentice retention increased by 70%.

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    How to contact

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