Years of experience: 16
PartnerStartup FounderExecutive CoachBusiness OwnerC-level ExecutiveSales & BizDev
Trust Score
Exceptionally trusted; proven professional excellence.
Heather's Career Path
Mar. 2025 -Present
EdifecsDirector, Professional Services & Operations
- Directed EDI and FHIR-based interoperability projects for large payer and
provider clients, aligning technical delivery with Cotiviti's broader strategic
goals.
- Spearheaded modernization of legacy EDI infrastructure into scalable FHIR
APIs, improving integration efficiency by 35% and ensuring CMS compliance.
- Managed cross-functional delivery teams across the U.S. and India, enhancing
re...
Nov. 2021 -Present
EpisourceDirector, Strategic Operations
Vero Beach, FL, United States• Contributed to operational readiness, organizational change management and solution capability for coding programs moved from offshore resources to onshore resources. • Developed and implemented new business models around interoperability connections assisting in an increased level of chart retrieval while reducing overall cost.
• Implemented Risk Management programs across several departme...
May. 2021 -Oct. 2021
EpisourceSenior Manager, Client Services
• Oversaw daily client activity to monitor service delivery and implement improvement initiatives.
• 99% retention of existing accounts with a 33% increase in revenue year over year through organic growth initiatives
• Coordinates project teams, both in the US and India, developing metrics detailing project requirements, identifying key deliverables, and implementing effective solutions
• Man...