Years of experience: 19

Sales & BizDevConsultingEducationPostGraduateCall CenterCustomer Support Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hannah's Career Path
Sr User Experience ResearcherMar. 2022 -
Present
Thermo Fisher ScientificSr User Experience Researcher
Supports the UXR team in shaping user experiences for complex biotech products, including chromatography and mass spectrometry tools, sustainability workflows, packaging, and handheld analytical devices. Leads research on long term projects and special initiatives. Assists in scoping large-scale projects with analytical business units to ensure alignment with user-focused goals and strategic ...
Sr User Experience ResearchMay. 2018 -
Mar. 2022
AllstateSr User Experience Research
Lead UX researcher on efforts for Allstate Roadside Services. Supported relationship with key automotive partners. Conducted competitive/heuristic reviews of digital/mobile flows, infotainment head units, in-dash computer systems. Helped assess accessibility of products. Assisted through-put on purchase flows. Knowledge Management focused: data asset organization was a key responsibility. Pro...
User Experience ResearcherSep. 2017 -
Feb. 2018
Lowe's Companies, Inc.User Experience Researcher
Contract position - assisted with user research on new point of sale software. Working largely indendently, I planned, executed, and analyzed user research on GUI, web, and mobile platforms. Advocated for user participants at head quarters, often encountering obstacles within the company. Established excellent rapport with all usability participants in-store, with customers & store staff/mana...

Hannah's Posts

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    How I can help you

    Solve challenges with: Voice of Customer, User-Centric Design Strategy. Leverage our extensive R&D experience across diverse methodologies to enhance user experiences.

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    People I am looking for

    Ideal clients: - Seek customer behavior insights - Explore new markets - Develop strategic approaches

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    Experience & Cases

    Achievements include: - Enhanced design via heuristic evaluation - Boosted customer trust and loyalty Previous clients: Thermo Fisher, IBM, Vistaprint, MIT Museum, Allstate

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    How to contact

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