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Gibson's Career Path
Information Technology Support AnalystOct. 2024 -
Mar. 2025
Elizabeth Glaser Pediatric AIDS FoundationInformation Technology Support Analyst
Nairobi County, KenyaAs an IT Support Analyst supporting 10 countries in Africa, I ensure seamless operations through efficient technical support and infrastructure management. Key responsibilities include providing Tier 1 and Tier 2 support for hardware, software, and network issues, leveraging remote tools to resolve technical challenges effectively. I manage user accounts, permissions, and security protocols, ...
Website Development | Content Management & | AutomationMay. 2020 -
Present
SeePU SolutionsWebsite Development | Content Management & | Automation
Nairobi County, KenyaWordPress & BuddyPress: Developed AFRICII.org community hub with custom BuddyPress integrations (user roles, topic tags, gamification badges, leaderboards). REST API & Python: Automated the support-ticket → knowledge-base pipeline using a Python script + OpenAI GPT-4 API; published draft articles to WordPress via REST, cutting content-creation time by 60%. HTML/CSS & Pixel Integration: Instal...
Senior Information Technology SpecialistApr. 2020 -
Sep. 2024
Elizabeth Glaser Pediatric AIDS FoundationSenior Information Technology Specialist
Nairobi, KenyaSpearheaded SharePoint administration and automation projects, enhancing efficiency and user experience across Kenya, Lesotho, Nigeria, and Zimbabwe. Managed IT support for 500+ users, resolving network, hardware, and software challenges while ensuring seamless updates. Developed and enforced IT policies and procedures, safeguarding data security and system integrity. Led training programs, e...

Gibson's Posts

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    How I can help you

    Join a dynamic team with over a decade of experience across Africa and the U.S., supporting thousands of users. We specialize in cloud and endpoint modernization, making IT secure and effortless for organizations.

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    People I am looking for

    As an IT Infrastructure & Intune Engineer, you will manage endpoint compliance, automate workflows, and enhance collaboration using Microsoft 365 tools. Your role will be pivotal in streamlining IT operations and ensuring robust identity and access management.

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    Experience & Cases

    Required Skills: - Microsoft 365 Administration - Intune Endpoint Management - Entra ID & OKTA - Power Automate/Apps - Networking & Security - ITIL & PRINCE2 Certification - B.Sc. in Computer Science

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    Salary & Benefits: - Competitive compensation - Remote work flexibility - Opportunities for professional development - Work in U.S./EU time zones - Multilingual environment (English & Kiswahili)

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    How to contact

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