Years of experience: 26

Call CenterCall Center SupervisorCustomer Success ManagerService Quality ManagerData EntryData Entry Specialist

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Erika's Career Path
Workforce ManagerFeb. 2025 -
Jun. 2025
TributreeWorkforce Manager
Gauteng, South AfricaKey Responsibilities: • Recruitment & Talent Acquisition: Identified and attracted top-tier talent aligned with company values. Managed end-to-end recruitment processes, including job postings, screenings, interviews, and offers. • Onboarding & Training: Designed and executed comprehensive onboarding programs to seamlessly integrate recruits. Developed and delivered training materials to upsk...
Data Operations ManagerNov. 2023 -
Nov. 2024
VAT ITData Operations Manager
Gauteng, South AfricaKey Performance Areas: -Average of approximately 95% + on KPI reviews maintained for the last 16 years. Roles & Responsibilities: Managing 6 teams across the South Africa, India and Mauritius offices. - Processing invoices in over 40 languages. - Servicing 61 countries with over 20 000 international clients. - Monthly deliverables, deadlines and stock management. - General I.T and development...
Invoice Capture & Compliance & Reissues ManagerApr. 2022 -
Nov. 2023
VAT ITInvoice Capture & Compliance & Reissues Manager
MauritiusKey Performance Areas: - Approximately 1.5 million invoices captured per year. - Maintaining an error rate of below 5%. Roles & Responsibilities: - Relocated from Johannesburg, South Africa to Mauritius as the Mauritian Head Office required Senior Management to establish operations. - Employed staff members in Mauritius which contributed to their economic growth as we focused on job creation ...

Erika's Posts

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    About myself

    With 16+ years of expertise in leading diverse teams globally, I excel in strategic planning and hands-on management. Recognized as the best manager and department leader, I consistently achieved a 95% KPI score, driving operational success.

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    Job Description

    Seeking a managerial or team lead position, I am detail-oriented, deadline-driven, and client-focused. Passionate about mentoring, I thrive on grooming and coaching team members to excel in their roles.

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    How to contact

Responded by 2 people
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    How I can help you

    Ensure precise and timely salary processing while aligning with tax and benefit regulations. Manage diverse pay cycles, from monthly to biweekly. Offer dedicated HR support by maintaining employee records and resolving queries.

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    People I am looking for

    Execute full payroll processes with accuracy and compliance. Align payroll with financial goals and budgets. Maintain employee records and address inquiries. Ensure legal compliance and enhance systems for efficiency. Provide strategic insights to management.

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    Experience & Cases

    Targeting global firms operating in South Africa. Seek partnerships with organizations requiring robust payroll management solutions and those looking to enhance financial and HR synergy.

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    Developed a structured payroll system for a startup lacking formal processes. Established a payroll calendar, introduced software solutions, and provided team training. Created templates for contracts and payslips for existing companies.

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    How to contact

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    About myself

    With 16+ years leading international teams, I excel in boosting operational efficiency and fostering growth. As a Workforce Manager, my strategic leadership has driven process innovations and talent development, achieving stellar KPI results.

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    Job Description

    Seeking a role to leverage my operations and payroll expertise, I thrive in collaborative environments that encourage initiative. Passionate about efficiency and integrity, I aim to impactfully streamline processes, benefiting both employees and the organization.

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    How to contact

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