Years of experience: 14

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Matt's Career Path
Head of Client & Partner SuccessAug. 2024 -
Present
Textellent, Inc.Head of Client & Partner Success
Dallas-Fort Worth MetroplexAs a key member of the executive leadership team, directly reporting to the CEO, contributing to strategic decision-making and organizational direction, while driving initiatives that enhance customer success and support, resulting in an increase in overall company revenue and improved alignment between customer experience and business objectives • Leading initiatives to enhance client engage...
Manager, Customer SuccessJun. 2023 -
Jan. 2024
TheatroManager, Customer Success
Richardson, Texas, United StatesDrove customer retention and led the team to a $450k ARR upsell with the largest client through strategic initiatives and collaboration • Led the team to secure a $450k ARR upsell with the largest client, significantly enhancing overall revenue and customer partnership. • Building from the ground up, collaborating cross-functionally with Sales, Customer Success, and Implementation teams to de...
Sr. Manager Customer Success & Implementation Jun. 2022 -
Jan. 2023
ExtendAgSr. Manager Customer Success & Implementation
Manteca, California, United StatesAchieved a 50% revenue increase and 10-point NPS boost by leading a team to enhance customer experience for a billion-dollar client. • Leveraged expertise to develop strategic processes to support the organization’s largest customer, generating a 50% increase in quarterly recognized revenue. • Performed as Sr. Manager of Customer Success and Implementation, directing a team of 5 Customer Succ...

Matt's Posts

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    How I can help you

    • Establish new Customer Success teams • Develop revenue and retention strategies • Increase renewal rates • Systematic approach for goal alignment • Create detailed work plans • Collaborate with cross-functional teams • Ensure ready execution processes • Initiate high-priority tasks

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    People I am looking for

    • Target top SaaS startups • Focus on innovative solutions • Seek dynamic partnerships • Aim for growth-oriented clients

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    Experience & Cases

    • Led a global Customer Success team • Achieved 30% ARR increase • Improved client retention by 10% • Boosted upsell revenue by 15% • Secured 150% rise in partnerships • Managed $3.5M business with 95% retention • Collaborated with C-level executives

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    How to contact

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