Years of experience: 12
IndiaChief Customer Officer (CCO)Client Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Sabu's Career Path
Aug. 2023 -Aug. 2024
Grindwell Norton LtdEngineer CSD
Bengaluru, Karnataka, IndiaManaged sales planning using SAP ERP and Salesforce, overseeing customer orders, pipeline development, and forecast follow-ups while tracking monthly and weekly performance plans. Managed order processing, price updates, coordination for timely delivery, sales order confirmations, errorfree dispatch, and SAP part code creation Handled dispatch management by generating packing slips, verifying...
Jan. 2021 -Aug. 2023
Saint-Gobain SEFPROSales Administrator, Receivable management
Palakkad, Kerala, IndiaManaged receivables by generating invoices, tracking collections, preparing collection plans, reconciling accounts, processing payments, coordinating with finance teams, and preparing financial reports. Managed sales administration by handling bank guarantees, sharing LC guidelines, coordinating commission pay-out, and monitoring currency hedging for EURO & USD transactions. Implemented LC di...
Aug. 2015 -Dec. 2020
Saint-Gobain - SEFPROProcess Leader - Sales & Marketing, Customer Service - Inspection & Order Management
Perundurai, Tamil Nadu, IndiaBridged communication between customers and the plant, understanding project requirements and coordinating lead times for order fulfilment. Managed order processing, ensuring accuracy, compliance, and timely updates while handling inquiries, changes, and cancellations. Oversaw outsourcing and dispatch logistics, aligning with INCOTERMS and coordinating factory visits, including travel and acc...