Years of experience: 8

Project CoordinatorAssistantCustomer Care SpecialistLive ChatChat SupportCustomer Service

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Sanika's Career Path
Project Coordinator / Travel & Dining Experiences SupervisorSep. 2024 -
May. 2025
The Travel CorporationProject Coordinator / Travel & Dining Experiences Supervisor
London Area, United Kingdom• Curated and launched 7+ multi-regional travel and dining projects across Europe, enhancing cultural authenticity. • Translated guest feedback into bespoke dining experiences, elevating customer satisfaction by 15%. • Collaborated with internal teams and regional vendors to align culinary offerings with brand values.
Project SupervisorDec. 2022 -
Sep. 2024
Caledonian SleeperProject Supervisor
London, England, United KingdomOversaw 5+ customer experience enhancement projects, focusing on onboard service quality and travel comfort. Analyzed feedback from 10,000+ passenger surveys, identifying key pain points and actionable insights. Collaborated with a team of 6 operations staff and 3 analysts, leading retrospectives and implementing continuous improvements.
Senior Technical Process ExecutiveOct. 2021 -
Oct. 2022
InfosysSenior Technical Process Executive
Pune, Maharashtra, India• Managed operational support for 300+ customer cases weekly, ensuring SLA compliance above 95%. • Analyzed performance reports for a team of 15 agents, identifying service gaps and training needs. • Implemented workflow automation and FAQ resources, reducing customer complaint resolution time by 18%.

Sanika's Posts

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    How I can help you

    • Facilitate smooth client deals • Convert new leads efficiently • Understand client needs • Navigate tailored solutions

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    People I am looking for

    • Seeking: Stratovate Digital Solutions • Target: BhaDiPa

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    Experience & Cases

    • Established business in new markets • Engaged with small businesses • Assisted startups and solo entrepreneurs

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    How to contact

No responses yet
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    About myself

    Proficient in creating compelling graphic designs with over 4 years of experience, specializing in crafting social media visuals for advertising agencies by leveraging creativity and brand storytelling.

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    Job Description

    Seeking opportunities in high-caliber projects where advanced design skills and innovative thinking are essential, aiming to contribute to dynamic and impactful creative teams.

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    How to contact

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