Years of experience: 27

TranslatorChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceSystem ArchitectCommunity Manager

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Kim's Career Path
Independent Consultant/OwnerSep. 2025 -
Present
AIFluenceIndependent Consultant/Owner
SpainAiFLUENCE is my way of doing business the right way, where data, creativity, and strategy combine to deliver results that matter. https://aifluence.biz
Director of Customer ExperienceOct. 2024 -
Present
AdeptXDirector of Customer Experience
Dubai, United Arab EmiratesAdeptX is a Salesforce and Martech partner in the GCC, specializing in delivering cutting-edge solutions that enhance customer engagement and drive business growth. As the Director of Customer Experience at AdeptX, I lead clients' efforts to optimize every touchpoint across the customer journey, ensuring seamless integration of Salesforce and Martech tools to create exceptional, personalized ...
Salesforce MC Technical DirectorJan. 2023 -
Sep. 2024
Merkle AustraliaSalesforce MC Technical Director
Australia• Directed the technical delivery of Salesforce Marketing Cloud implementations, enabling personalized customer engagement and digital transformation strategies. • Led and delivered end-to-end CX transformation projects, integrating data analytics and omnichannel digital marketing solutions. • Delivered measurable ROI improvements for clients in Financial Services, Technology, and Consumer Go...

Kim's Posts

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    How I can help you

    I blend strategy, tech, and human-centered design to help brands thrive in a digital world. From tailored consulting to data-driven marketing and hands-on support, I bridge tech and customer engagement—empowering your business to grow and build lasting relationships.

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    People I am looking for

    I'm looking to connect with forward-thinking business leaders, marketers, and digital transformation teams who value data-driven strategy, innovation, and customer-centric growth. Let’s build impactful digital experiences together.

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    Experience & Cases

    With 10+ years in digital strategy, I’ve helped startups to SMB and enterprises drive growth through tailored marketing, tech implementation, and human centric solutions. My work has increased ROI, optimized CX, and built scalable applications—making me your trusted partner

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    Salary and Benefits: - Competitive salary based on experience - Comprehensive health benefits - Opportunities for professional development - Flexible working arrangements - Supportive and innovative work environment

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    How to contact

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    About myself

    Expert in business consulting and technical direction, with 25 years of global MarTech and Customer Experience expertise. Proficient in eCommerce, Salesforce Marketing Cloud, Core, CDP, and AI-Driven Automation & Decisioning tools.

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    Job Description

    Seeking leadership role in complex industry solutions, focusing on cross-cloud data architecture, transformation, automation, and personalization. Skilled in aligning business objectives with technical execution to craft impactful strategies for SMEs and global brands.

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    How to contact

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