Years of experience: 8

PakistanMarketingCopywritingCall CenterStartup FounderIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sam's Career Path
Chief Executive OfficerAug. 2023 -
Present
Nox SolutionChief Executive Officer
Sahiwal District, Punjab, PakistanMy company is dedicated to providing top-tier support solutions for businesses worldwide. Currently we are delivering exceptional customer service to Airbnb homeowners across the USA, UK, Thailand, Abu Dhabi, Iceland, Ireland, Australia, Jamaica, and Malaysia, ensuring seamless communication and assistance for their rental needs. Expanding our expertise, we aim to offer guest services, medica...
Customer Support SpecilistDec. 2022 -
Jun. 2024
inDriveCustomer Support Specilist
Sahiwal District, Punjab, PakistanProvide timely and professional support via chat, email, and phone. Assist riders and drivers with account setup, trip-related issues, and payment inquiries. Investigate and resolve complaints, disputes, and app malfunctions. Educate users about InDrive’s features, policies, and safety guidelines. Monitor and escalate fraud, safety concerns, and policy violations as necessary. Maintain accura...
Financial Analyst - FIU SupportFeb. 2022 -
Dec. 2022
RevolutFinancial Analyst - FIU Support
Lahore, Punjab, PakistanProvide prompt and professional support to customers via chat, email, and phone. Assist with account-related queries, transaction disputes, and payment issues. Investigate and resolve customer complaints related to financial services. Educate customers on Revolut’s products, security measures, and policies. Escalate complex issues to relevant internal teams when necessary. Maintain accurate r...

Sam's Posts

  • 3

    How I can help you

    • Guest services optimization • Rigorous guest screening • Efficient Airbnb issue resolution • Engaging Airbnb descriptions • Expert review management • Most experienced in the field • Protect refunds from guest issues • System improvement expertise

  • 3

    People I am looking for

    • All customer support needs • Flexible service scope • Tailored solutions for diverse businesses

  • 3

    Experience & Cases

    • Boosted client revenue • Comprehensive customer assistance • Enhanced property ratings • Previous client: Gudrun Helga

  • 3

    How to contact

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