Years of experience: 18

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Leonard's Career Path
Founder DirectorAug. 2020 -
Present
AmbiPalm Health Private LimitedFounder Director
Hyderabad, Telangana, India
Co-FounderMay. 2017 -
Present
SDL Soft Tech Private LimitedCo-Founder
Hyderabad Area, IndiaCo-Founded SDL Soft Tech Private Limited. We are a BPO and Software Development company working with clients based in India, US, UK and Aus.
LMCEJul. 2015 -
Nov. 2018
FlipkartLMCE
Hyderabad, Andhra Pradesh, India• This was a new department setup by the company to enhance customer experience. • Take measures to increase customer (Internal & External) experience. • Prepared content for Training Interventions for Clients all over India. • Conducted Training Programs for several of our Delivery Hubs on Soft Skills • Managed the Grooming standards of employees at our hubs especially the delivery boys • Se...

Leonard's Posts

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    How I can help you

    • Customer Journey Mapping: Personas, pitfalls, and practical examples • Service Quality: KPIs, audits, innovation • Client Engagement: Personalization, loyalty, CRM • Feedback Analysis: Multichannel feedback, analytics • Conflict Resolution: Communication, de-escalation • Team Coordination: Role clarity, project alignment

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    People I am looking for

    Companies that are looking to create a unique experience for their customers.

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    Experience & Cases

    • 25+ years in customer experience • Quick resolution expertise • Clients across various industries • Focus on enhancing customer satisfaction

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    How to contact

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