İstanbul, Türkiye• Responsible for Avon digital tools, collaborated with cross-functional teams including sales, after-sales, activation, IT, UAT, product, and project leads to enhance the full representative journey. • Focused on improving representative experience and satisfaction while increasing digital tool penetration. • Monitored data quality, tool adoption rates, and user metrics; established and trac...
İstanbul, Türkiye• Reported to the Director of International Consultancy Services in the Netherlands, delivering custom solutions and tools to enhance client value. • Collaborated with global consultancy teams and local sales to design bespoke projects focusing on cost efficiency, policy optimization, and sustainability. • Contributed to thought leadership through the publication of white papers and the devel...
İstanbul, Türkiye• Supervised a team of account managers and support staff, reporting directly to the Key Accounts Sales Manager. • Led client acquisition and growth initiatives, contributing to significant increases in revenue and service penetration. • Coordinated with operational, legal, and finance departments to resolve escalations and enhance service quality for global clients. • Focused on churn indica...