Years of experience: 5

šŸ¦ DesignEntertainmentPresentation DesignerBI AnalystTutorChat Support

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Shubham's Career Path
ITIL SpecialistAug. 2023 -
May. 2025
HCLTechITIL Specialist
India, NoidaManage knowledge strategy for agents with varying skills, overseeing knowledge base and content. Handle knowledge base management, analyze incident and article data for improvement, conduct global knowledge audits, and perform data scrubbing for stakeholder decks.
Service ManagerJun. 2023 -
Aug. 2023
Elevyn TechService Manager
India, Kolkataā€¢ Developed a strong understanding of cybersecurity principles and auditing methodologies to enhance service delivery. ā€¢ Assisted in comprehensive audits, evaluating security controls and risk management practices. ā€¢ Documented audit procedures and findings, contributing to detailed reports that informed strategic decisions. ā€¢ Participated in risk assessments and incident response initiatives...
Digital CoachMar. 2023 -
Aug. 2023
CapgeminiDigital Coach
Kolkata, West Bengal, IndiaLed strategic automation planning and implementation. Collaborated with departments to identify and enhance efficiency through automation. Communicated with stakeholders for requirements and project updates. Maintained thorough documentation for automation processes and optimized existing solutions for increased efficiency.

Shubham's Posts

  • 0

    How I can help you

    Businesses often struggle with IT disruptions due to lack of a structured Incident Management framework. I implement ITIL-based processes for faster recovery and clear communication, providing playbooks, workflows, and dashboards for transparency.

  • 0

    People I am looking for

    Looking for: - Startups & SaaS for reliable frameworks - IT Service Providers for standardization - SMBs needing consulting - Enterprise teams for MIM optimization

  • 0

    Experience & Cases

    Achievements: - Coordinated global incident calls - Designed RCA templates - Streamlined ServiceNow workflows Clients: HCL & Capgemini

  • 0

    How to contact

No responses yet
0
  • 0

    How I can help you

    Solve Documentation Challenges: Centralize scattered or outdated info to boost productivity. Create structured SOPs, guides, and FAQs for easy access. Reduce ticket volumes and enhance user satisfaction. Leverage 5+ years in ITIL, AI-driven solutions, and custom strategies.

  • 0

    People I am looking for

    Target Clients: ā€¢ Startups & SMBs needing scalable knowledge bases. ā€¢ IT & Tech firms improving ITSM docs and SOPs. ā€¢ Remote-first companies aligning teams across locations. Value efficiency, automation, and structured processes.

  • 0

    Experience & Cases

    Key Achievements: ā€¢ 35% reduction in queries via chatbot automation. ā€¢ Global Knowledge Base overhaul for faster incident resolution. ā€¢ Accelerated VPN process from 4 days to 5 hours. Experience with Capgemini & HCL Technologies.

  • 0

    How to contact

No responses yet
0