Years of experience: 28

Call CenterITTechnical Support AgentCustomer ServiceCase ManagerClient Relations Specialist

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Rick's Career Path
Program ManagerNov. 2000 -
May. 2003
BancTecProgram Manager
Managed HUD-HIIPS contract as a sub under Lockheed Martin. Supervised a direct staff of 11 employees local and remote to Washington DC area. Coordinated with internal field departments nationwide within the company to provide support to all HUD field offices within the US. Reported directly to Regional Manager (Wayde Michael) of BancTec and Sr. IT Manager (Tim Ferguson) of Lockheed Martin.
OwnerAug. 1997 -
Present
Brite Technologies LLCOwner
Providing a wide variety of computer support services to consumers and businesses of all sizes. Affordable rates and flexible appointment windows.

Rick's Posts

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    About

    • 25+ years in client support • Expertise in minimizing downtime • Proven track record of client satisfaction

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    Cases & Experiences

    • Supported 200+ clients with network and connectivity • Expertise in software and hardware troubleshooting • Skilled in Microsoft Windows solutions

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    Work Order

    • We help schedule and manage service appointments • Offer permanent solutions or temporary workarounds • Provide global remote and local onsite support • Ensure flexible scheduling based on user needs

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    How to contact

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