Years of experience: 15

Customer ServiceConsultingMedicalEducationCase ManagerRegistered Nurse

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Joan's Career Path
Nurse Case ManagerFeb. 2024 -
Present
CVS HealthNurse Case Manager
United StatesAs a Case Management Nurse at CVS Aetna, I play a key role in guiding patients through complex healthcare journeys. I work closely with interdisciplinary teams to ensure each individual receives a personalized care plan that truly meets their needs. From assessing health conditions and coordinating services to making sure resources are used effectively, I stay focused on delivering high-quali...
Clinical Operations ManagerJan. 2023 -
Oct. 2023
Panoramic HealthClinical Operations Manager
United StatesAt Panoramic Health, my role centered on aligning day-to-day clinical operations with the goals of Medicare’s value-based care programs. I regularly reviewed team documentation and communications to ensure everything met internal standards and federal guidelines. Maintained a balance of compliance and quality—making sure processes were held up under scrutiny while still delivering the best po...
Senior Training SpecialistJan. 2018 -
Dec. 2022
UnitedHealth GroupSenior Training Specialist
Canonsburg, Pennsylvania, United StatesIn this role, I was focused on making training meaningful and effective—not just checking boxes. I created tailored learning content based on real-time feedback, performance metrics, and regulatory updates, making sure every training session had direct impact on clinical outcomes. I also maintained an open-door policy for frontline staff, staying available to troubleshoot, support, and coach ...

Joan's Posts

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    About myself

    Achieved a 71% patient engagement goal by mid-year through strategic team performance initiatives. Surpassed the 60% PAM target by May by enhancing patient-centered processes. Boosted clinical productivity across 16 practices by creating efficient workflows.

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    Job Description

    Seeking a role to leverage my expertise in enhancing processes and productivity within case management teams, aiming to drive impactful improvements and foster professional growth.

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    How to contact

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    About myself

    Expert in Clinical Operations and case management with a track record of enhancing patient engagement and exceeding goals. Improved engagement to 71% mid-year via targeted strategies. Optimized processes to surpass patient activation targets by May, boosting productivity across 16 practices.

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    Job Description

    Seeking a role to leverage extensive clinical expertise in team development and performance enhancement. Aiming to share skills to foster top-performing teams and drive significant improvements in clinical settings.

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    How to contact

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