Years of experience: 28

AdvisorConsultingCustomer ServiceCOOC-level ExecutiveChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Melissa's Career Path
Vice President OperationsOct. 2022 -
Oct. 2024
Red RiverVice President Operations
United StatesLed strategic supply chain operations, procurement, logistics, and order management for a $130M inventory portfolio, driving DTC fulfillment & tech-enabled initiatives. • Developed a centralized integration hub, enhancing scalability and DTC fulfillment capabilities. • Increase warehouse throughput by 200% by applying lean manufacturing methodologies which decreased turnaround time by 50%. • ...
Director Global OperationsJan. 2020 -
Sep. 2022
World Wide TechnologyDirector Global Operations
Austin, Texas, United StatesDirected a global team of 200+ employees across materials planning, procurement, logistics, and invoicing, ensuring seamless fulfillment of global DTC & manufacturing retail clients. • Rebuilt a 75,000 sq. ft. warehouse in 12 days post tornado, during COVID-19 lockdowns, coordinating remotely with facilities, risk management, landlord, and legal, ensuring $11M in continued operations • Optimi...
Director, Americas Customer CareDec. 2016 -
Oct. 2019
HID GlobalDirector, Americas Customer Care
Austin, Texas AreaDirected 4 managers and 50 employees in high-volume customer care organizations in North & South America providing order processing, order management, renewals, inbound inquiries, return material authorizations, and escalation management. Key Contributions ▪ Revamped the customer care environment to foster ergonomic collaboration and improved efficiency, leading to a 20% increase in knowledge...

Melissa's Posts

  • 0

    How I can help you

    I scale businesses efficiently by improving operations, supply chain, & fulfillment. I can step-in as a fractional COO or operations leader to optimize processes, reduce bottlenecks, & build high-performing teams.

  • 0

    People I am looking for

    I’m looking to connect with founders, CEOs, or investors who need help scaling operations. I specialize in supply chain, manufacturing, and fulfillment, and can help get companies running more efficiently.

  • 0

    Experience & Cases

    I specialize in turnarounds, operational scaling, & team building, by balancing strategic vision with tactical execution. Increased throughput 200% via Lean redesign. Reduced aged inventory 70% with real-time KPIs. Tripled supplier capacity & reduced costs with sourcing strategy.

  • 0

    How to contact

No responses yet
0