Years of experience: 19

Customer ServicePartnerships ManagerBusiness OwnerC-level ExecutiveSales & BizDevCOO

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Charlene's Career Path
Head of OperationsJan. 2025 -
Present
Continental CravingsHead of Operations
Nairobi County, KenyaAs Head of Operations, led the transformation of day-to-day systems in a fast-paced hospitality brand, driving efficiency, cost savings, and cross-outlet standardization. Spearheaded procurement restructuring, staff capability development, and real-time data reporting systems. Collaborated across culinary, customer service, and supply chain teams to ensure quality, compliance, and scalability...
Chief Operations OfficerJul. 2023 -
Feb. 2025
GOODINFO / ShiphtChief Operations Officer
KenyaDirected company-wide operations and led deployment of the AGILE™ partner success framework supporting 50+ enterprise clients. Championed remote-first strategies, process redesign, and feedback integration across multiple functions. Played a pivotal role in retention, partner performance, and service quality. Key Achievements: 1: Improved client retention by 37% by implementing a scalable par...
Founder and Head of OperationsNov. 2013 -
Present
Binzari Wellness LimitedFounder and Head of Operations
Nairobi, KenyaFounded and scaled a wellness company with hybrid operations across digital and physical channels. Led business growth, logistics, and customer service transformation. Built systems to support data-driven decision-making and maintained client service continuity through digital platforms. Key Achievements: 1: Achieved 92% client retention and consistent revenue growth through strategic cost co...

Charlene's Posts

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    About myself

    With over 15 years of expertise, I excel in crafting and scaling business operations for startups and global firms. I have a track record in designing remote systems, enhancing partner performance, and driving initiatives that boosted revenues by KES 50M. I aim to lead operations in a setting that embraces innovation and agility.

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    Job Description

    Seeking a role focused on operations where I can leverage my skills to develop and optimize processes while fostering team growth. I am passionate about creating efficient systems and cultivating talent in environments that value strategic impact and continuous improvement.

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    How to contact

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    How I can help you

    I optimize processes by streamlining workflows, introducing automation, and building dashboards. I scale teams by recruiting, training, and mentoring. I manage vendor relationships and enhance customer experiences with strategic planning.

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    People I am looking for

    I seek collaborations with founders, executives, and operations leaders in telecom, energy, and digital sectors. I aim to support businesses in scaling operations, optimizing processes, and building high-performance teams.

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    Experience & Cases

    Achievements include improving client retention by 37%, reducing service complaints by 44%, and enabling successful market entry for startups. Previous clients include telecom, energy, and digital-first industry leaders.

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    How to contact

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