Years of experience: 8
Customer Retention SpecialistCRM managerPartnerships ManagerBusiness Development ManagerCall CenterCustomer Support Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Lisper's Career Path
Aug. 2019 -Present
EvailKey Account Manager
Nairobi, KenyaManage a portfolio of enterprise clients, providing cloud backup, cybersecurity, and data center infrastructure solutions. Build and maintain long-term client partnerships, ensuring renewals, upselling, and consistent satisfaction. Lead multi-year contract negotiations, improving retention and profitability. Support organizations in digital transformation, aligning IT solutions with business ...
Aug. 2018 -Present
EvailAccount Manager
Nairobi, KenyaManaged accounts across various industries, delivering IT solutions tailored to client requirements. Developed and maintained customer relationships, ensuring a smooth onboarding and support experience. Collaborated with technical, finance, and vendor teams to ensure service excellence. Contributed to market analysis and go-to-market strategies, supporting growth opportunities.
May. 2017 -Nov. 2017
VIVA 365 Insurance BrokersSalesperson
Nairobi, KenyaPromoted and sold insurance products, processing applications accurately and efficiently. Built rapport with prospects through networking, referrals, and cold calling, generating new business opportunities. Provided customer support and follow-up, enhancing client satisfaction and loyalty. Consistently contributed to meeting and exceeding sales targets.