Years of experience: 15

Business OwnerTranslatorCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dasa's Career Path
Sales Support SpecialistsaSep. 2022 -
Nov. 2024
LASales Support Specialistsa
Bratislava, Slovakia
Specialist, Customer Resolution Aug. 2019 -
Dec. 2022
AT&TSpecialist, Customer Resolution
Service management businness process and customer service guide administration. Generating and compile reports for service reviews. Reporting of service level agreements. Highlighting exceptions requiring intervention. Reviewing of root cause analysis creation and process administration , reviewing follow up process. Supporting administration process in change management and customer satisfac...
Order Entry SpecialistJul. 2012 -
Aug. 2019
AT&TOrder Entry Specialist
BratislavaResponsibility for managing and supporting customers during the implementation of end-to-end solution, Interaction and cooperation with various Business Units, updating various internal administrative systems, managing the internal workflow to/from central functions, the management of customer installation and turn-up, defining support procedures and have them implemented.

Dasa's Posts

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    How I can help you

    • Address customer inquiries efficiently • Organize schedules and meetings • Ensure customer satisfaction • Act as a chat moderator • Skills: Empathy, attention to detail, relationship building

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    People I am looking for

    • Collaborative businesses seeking solutions • Need effective customer communication • Aim to enhance client satisfaction

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    Experience & Cases

    • Managed successful Facebook ad campaigns • Improved customer satisfaction • Expanded business reach • Previous clients: Lanxess, Gaby Bakery

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    How to contact

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