Years of experience: 28

Database CoordinatorData EntryCustomer ServiceCustomer Success ManagerITConsulting

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Bill's Career Path
Digital Operations ExpertOct. 2024 -
Jun. 2025
Orange BusinessDigital Operations Expert
United Kingdom• Spearheaded the design and deployment of innovative Service Management models to enhance operational efficiency. • Leveraged automation and data-driven insights to optimize customer experience and drive business agility. • Collaborated with cross-functional teams to implement technology solutions, resulting in improved service delivery metrics.
European Project Management Practice LeaderAug. 2022 -
Oct. 2024
OrangeEuropean Project Management Practice Leader
Slough, United KingdomDue to internal changes to the structure of our group, I was given the opportunity to take on the management of the Operational Management Team. I am responsible for providing sizing for pipeline projects, management of resource allocation and all personnel matters such as performance reviews, pay and compensation reviews and management of annual leave.
Senior Project ManagerJan. 2012 -
Jun. 2025
Orange Business ServicesSenior Project Manager
Slough UK

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