Years of experience: 11

Manual Test EngineerCall CenterITCall Center SupervisorQA EngineerTech Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rahul's Career Path
Manual and Automation Test Engineer (Internship)Oct. 2023 -
Jan. 2024
High Catch Private LimitedManual and Automation Test Engineer (Internship)
Bangalore Urban, Karnataka, IndiaCreated and executed detailed test cases based on requirements, user stories, and design documents Performed functional, integration, and regression testing on web and mobile applications Identified, reported, and tracked bugs using defect tracking tools such as JIRA, ensuring timely resolutions Collaborated closely with the development team to understand product changes and deliver smooth re...
Senior Technical Support EngineerNov. 2021 -
Present
Hewlett PackardSenior Technical Support Engineer
Delivered support and SME input to internal and external customers Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks Met with team personnel to share details of discovered issues and recurrent custom complaints Explained technical information in clear terms to promote better understanding for non-technical users,Generated sales s...
Technical Support ExecutiveJun. 2019 -
May. 2021
Tech MahindraTechnical Support Executive
Successfully increased customer satisfaction by {15%} by responding to {50} inquiries daily, ensuring prompt and professional communication. Troubleshoot basic product or service issues. Provide information about products, services, and policies. Log customer interactions and resolutions into the support system. Escalate unresolved issues to higher-level support or specialized teams.

Rahul's Posts

  • 0

    How I can help you

    I specialize in manually testing mobile apps and websites, ensuring a seamless user experience. With 1 year of experience, I excel in detailed documentation, rapid adaptability, and collaborative problem-solving, all while maintaining a user-first focus.

  • 0

    People I am looking for

    Ideal Clients: - Software companies - Teams needing meticulous testing - Organizations focused on user experience - Projects requiring thorough QA processes

  • 0

    Experience & Cases

    Key Achievements: - Reduced bugs by 40% in 3 months - Led testing for major product release - Boosted test efficiency by 30% Client: Mid-sized SaaS Company - Detected 100+ bugs - Enhanced test coverage

  • 0

    How to contact

No responses yet
0