Fargo, North Dakota, United StatesSupported enterprise-wide D365 administration and compliance operations for a biotech organization in a regulated environment. Ensured secure access, process documentation, and role governance for over 800 users. • Managed role-based access controls, onboarding/offboarding, and audit readiness across all D365 environments • Developed SOPs, FAQs, and user guides to improve adoption and reduce ...
El Segundo, CADelivered end-user application support and IT operations coordination in a high-compliance healthcare environment. Trained users, maintained system integrity, and contributed to smoother workflows under HIPAA standards. • Provided daily application support across clinical and business platforms, escalating and resolving issues efficiently • Trained helpdesk staff and internal users on key sys...
Long Beach, CASupported enterprise IT operations in a precision-driven R&D environment, focusing on system reliability, secure infrastructure, and cross-functional technical enablement. Contributed to key initiatives in infrastructure migration, documentation, and team training. • Led relocation of a server room supporting 200+ users with zero data loss or downtime • Created SOPs and technical guides for i...