Years of experience: 18

C-level ExecutiveConsultingBusiness OwnerCOOCall CenterCustomer Support Representative

Trust Score

Highly reliable; strong professional involvement.

70%
Keith's Career Path
Senior ConsultantMar. 2025 -
Present
Cloudastructure, Inc.Senior Consultant
Mansfield, Texas, United States• Developed and implemented scalable operational systems, reducing implementation timelines through a nationwide subcontractor database. • Spearheaded initiatives that increased productivity and reduced costs across multiple departments. Identifying areas of opportunity for process improvement • Introduced KPIs to monitor, Identified systems to integrate, enhanced service quality and operatio...
Director of OperationsAug. 2021 -
Feb. 2025
Stealth Monitoring, Inc.Director of Operations
Addison, Texas, United States• Directed all regional operations, aligning activities with corporate objectives and financial goals. • Partnered with Customer Success and Sales teams to establish quarterly business reviews, driving a stronger focus on client retention and satisfaction. • Led and mentored high-performing teams, fostering innovation and continuous improvement. • Implemented real-time dashboards to track and...
Process LeaderNov. 2020 -
Aug. 2021
Stealth Monitoring, Inc.Process Leader
Addison, Texas, United States• Identified inefficiencies and implemented improvements, increasing productivity and streamlining workflows. • Facilitate cross-functional teams to critically review current process for effectiveness • Analyze operating data and statistics to identify opportunities, develop action plans and implement process improvements • Led company-wide project implementations, ensuring smooth integration...